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Policy & Procedures
Children's Aid Society / La Société d'aide à l'enfance Nipissing Parry Sound

The Children’s Aid Society of the District of Nipissing and Parry Sound (CASNPS) has adopted policies and procedures in the pursuit of providing consistently high customer service standards for all clients, regardless of race, creed, age, gender, or disability.

All services provided by CASNPS shall follow the ideals of dignity, independence, integration and equal opportunity. We strive to meet or exceed all applicable legislation regarding the provision of customer service.

View the documents below, which outline in detail our commitment.

Standards for Customer Service Policy
Customer Service Best Practices and Procedures




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